ServiceNow is still a growingly powerful platform for IT service strategy (ITSM), particularly among businesses undergoing digitalization. The allure of the possible answer is mainly due to its completeness, which allows businesses to choose an unified platform for all of their ITSM necessities.
A successful ServiceNow implementation could indeed aid in the company’s digital economy, transition budget and resources to advancement, and enhance a firm’s capabilities to react to industry shifts. To get as much out of ServiceNow, consider of that too as something more than “instituting a tool,” but instead “initiating a software to automate, optimize, and maximize ones head office to finally optimize operations all through the entire company,” suggests Donna Naomi Woodruff, service oriented integration head at Cox Automotive. Moreover if you want to unleash your career as an servicenow developer, taking up servicenow training is very appreciable.
ServiceNow seems to be a comprehensive ITSM toolkit that provides popular solutions for businesses on a unified platform. And it’s not as simple as implementing each and every tool as well as service. Here are six pointers to help you get started with a productive ServiceNow implementation.
Table of Contents
1. Intiaiting the plan
ServiceNow is not a one-size-fits-all remedy that instructs us about how to address ITSM. However, the platform enables firms to build some uniformity all over ITSM instead of going it all alone.
The system’s design allows businesses to adhere to a basic approach to things rather than reinventing the wheel. “It enables simplified execution even while providing you with the versatility and expandability to make adjustments to the framework to one’s distinctive firm and the requirements of one’s staff,” Woodruff says.
To benefit greatly from ServiceNow, users must first develop a solid strategic plan, especially when it comes to adopting automation. ServiceNow CIO Chris Bedi advises making a plan which is centered on “corporate objectives and contains quantifiable KPIs” in this case.
Establish a solid ServiceNow foundation. “Concentrate on building the correct scalable groundwork as users utilize ServiceNow for enterprise-wide digitalization,” Bedi advises.
Users would like your strategy to be expandable because it can develop impact on a firm and modify as your group’s technology acceptance evolves. According to Bedi, users must also take into account if you should roll out another execution all together or in phases. In either case, you should plan ahead of the IT division as well as the techniques seen in other agencies such as customer service, HR, but also safety.
2. Implementing best practices:
ServiceNow is intended to be adaptable, but with adaptability emerges complexity. To aid in the successful functioning of ServiceNow, its ServiceNow public has concentrated its efforts on constructing industry standards or criteria for businesses to follow based on their project specifications. According to Link Alander, president of the university of university services as well as CIO at Lone Star College, the move for a much more systematic approach to ServiceNow execution has risen in the last four years.
The emphasis was on ‘best practices.’ “Guide all these do not even try and change the wheel every moment since it makes the work easier,” says Alander.
Whereas ServiceNow’s solutions are flexible and adaptable, industry standards are for a purpose. They are intended to assist you in preventing defects, overcoming obstacles, and avoiding disruptions to your company.
When developing your action plan, it is critical to investigate and record best practices that your company wishes to enforce, including both assistance of internally and externally confronted services. It is indeed critical to keep evaluating organizational practices to see how people can be improved to make the most of the platform.
3. Hiring new workers
If you really want the ServiceNow integration to work smoothly and seamlessly, think about hiring or redistributing workers to concentrate merely on ITSM as well as ServiceNow projects. This really is particularly important if you intend to use ServiceNow as just a long-term workaround.
Outsourcing the provider is fine as long as it is cautiously guided from inside the company. It’s much more than a booking process; users can computerize anything on it. It is, without a doubt, a firm that outperforms. As a result, don’t bury it beneath the service counter, work platforms facilities, or even some obscure team that supports a slew of application areas. “That should be the corporate strategy platform that powers all of your IT action,” Woodruff says.
4. Transparency and training employees
Adoption seems to be a critical component of any application company’s successful execution. You can also give users access through being open and honest with your employees.
“It is crucial that companies apply this knowledge all across the company about the transformation and how this will affect their productivity.” “IT team members should comprehend how well the application will affect their day-to-day tasks, and they should feel aware about the product and motivated to act independently,” suggests Bedi of ServiceNow.
Train and develop your staff members and any contractors on applicable ServiceNow techniques or ITSM structures. “If users arm one’s staff members with records and data they really have to begin taking benefit of the console, your increasing adoption will become much greater,” says Woodruff.
You also should focus on educating your staff on famous ITSM structures that are related to ServiceNow, such as ITIL 4. For instance, at Lone Star College, each participant of Alander’s employees completes the ITIL Foundation certificate program, which is available to all new hires in IT.
5. Focused automation
One of its most significant advantages of ServiceNow seems to be the capacity to optimize manual procedures, allowing workers to function on more large projects. These can contribute to enhancing continuous manners by lowering the risk of human error in repeated, mundane things. However, Woodruff emphasizes the importance of being aware about what you’re computerizing and understanding how well that technology is endorsed by the business operations in inquiry.
Discovering the duties to optimize it will have the biggest effect and can contribute to enhancing other procedure waste and inefficiency or errors. Users think everything is going seamlessly, however some activities would still require more human involvement than the others, but it’s critical to identify what procedures will profit most from automated processes.
6. Ready to grow
Even before your ServiceNow setup is done, you’ll want to ensure that you’re established for continuous support, either internal and external or through third-party telecom operators. Maintain an eye out for additional benefits that may advantage different departments or IT, and continue to consider processes to identify deficiencies or duplications which can be eliminated. It also is probable that before your application has produced tangible results, the firm’s degree of automation as well as facilities will rise.
Ensure you have such a capability blueprint to maintain you moving forward as well as guiding your growth. Many interested parties will quickly recognize the value of doing work in an online or appropriate model, but this will also generate a lot of consumption, so be prepared to spend in the system’s growth. One of several advantages of ServiceNow is that it makes an ideal user, then you’ll likely begin with ITSM, however as the advantages are realized and also the ROI is demonstrated, users can begin to spiderweb out all the execution to the extended business,” has said Woodruff.
In the above blog post we had discussed the 6 steps that helps in successful implementation of the servicenow tactics for the organization. Had any doubts drop them in the comments section to get them clarified.